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Learn practical steps for recognizing and responding to call center burnout — before it’s too late.

From commercial devices to data centers, AMD continues to try to knock Intel and NVIDIA further down the leaderboard of heavy-duty AI processors.

Discover some of the newest call center IVR features plus how they impact agents, customers, and your average wait time.

Dealing with an employee who avoids phone calls can be uncomfortable. Learn how to recognize and stop call avoidance early on.

Learn exactly how automatic speech recognition allows call centers to take advantage of voice data and better serve customers.

IVR testing is a critical part of ensuring your system performs as it should. Automated testing is ideal, as long as it is done responsibly.

Amazon Prime Big Deals Day can be a good time to upgrade your tech for work, offering a wide selection of laptops, across various types, at significant discounts.

Perfect for commuters or remote workers, this Chromebook features a 11.6-inch HD display, a rugged design, and a $60 price tag that’s too good to pass up.

Amazon slashes prices on various Apple products during Prime Big Deals Day 2024. See deals on earphones, laptops for work travel, and more.

Looking to spruce up your work desk or home office? Smart home accessories, devices, and more are on sale at Amazon.

Discover how an outbound dialer can help you reach more prospects and win the numbers game with effective dialing strategies.

It’s a bad sign if your Network Effectiveness Ratio declines. Learn how to calculate this metric, and what to do next.

IVR pricing gets more complex as your needs get more advanced. Here’s how to avoid being blindsided by rising IVR costs.

Following a formal procedure for IT hardware procurements will benefit your organization by streamlining purchasing, implementing checks and balances, establishing standards to optimize your business model, and reducing fraud. This list, created by Scott Matteson for TechRepublic Premium, will help make sure each step of the process is addressed. The download complements our IT Hardware ...

Learn how to execute the fundamentals, harden your defenses, and protect your business's network security with no high-tech software.

Learn how to execute the fundamentals, harden your defenses, and protect your business's network security with no high-tech software.

Ghost calls are an annoying indicator of a potential security issue. Learn why they happen, when you should worry, and how to stop them.

Using a fax server is a headache most companies can avoid. Modern solutions are cheaper, faster, and better for everyone at the office.

Onboarding Apple users is simple, even in a business based around working in Microsoft 365. Here’s how IT teams and employees can help Macs and PCs get along.

TechRepublic Premium content helps you solve your toughest IT issues and jump-start your career or next project.

Say goodbye to recurring fees and complicated systems with FileJump’s straightforward and secure cloud storage platform—with lifetime access to your files.

The backup and data recovery service adds an extra layer of protection in case a business encounters an attack or another major problem with Google Cloud storage.

This secure storage platform uses open source code, zero-knowledge file systems, and end-to-end encryption to keep your online data truly private.

Australia is building a digital ID and information verification system called Trust Exchange, or TEx, that will see the Government verifying customer details for businesses via a smartphone app.

Fast, affordable cloud storage isn’t always easy to find for businesses, but now you can have a massive amount with maximum security.

From calling in to meetings from your home office to capturing professional-quality video on the go, these Prime Day deals offer discounts on devices for business.

Take advantage of Koofr's lifetime subscription to 1TB of cloud storage for $119.97 through July 21. Use code KOOFR40 at checkout.

Technological advances in recent years have provided great advantages by offering diverse tools, software and platforms that generate operational flexibility. It has also led to some complex challenges: keeping track of massive amounts of data in disparate locations, under various user controls and accessed via different types of devices, both personally and company-owned. Shadow IT ...

Storage news is in store. Get the latest revelations from Pure/Accelerate 2024 in Las Vegas. Pure Storage’s event ran from June 18-21 and our contributing writer Drew Robb attended in person. In this TechRepublic Premium feature, read about Pure Storage’s new products and services, the extent of artificial intelligence’s disruption of the storage industry and ...

A threat actor exploited the Snowflake platform to target organizations for data theft and extortion using compromised credentials. Learn how to protect your business from this threat.