Intratek Computer, Inc., an Irvine, California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state-of-the-art customized information technology solutions for Federal, State and County agencies, as well as leading private commercial accounts. We have comprehensive experience providing IT support services, including hardware and software support, maintenance and repair, programming, professional staffing, networking, web design and development, and helpdesk implementation and management.

Intratek Computer, Inc. is looking for a Sr. Field Service Technician to support our client in the Dallas, Ft Worth area.

• Sr. Field Service Technician
• Monday-Friday, 8am-5pm
• Onsite in Dallas Fort Worth, TX 75261
• 12+ months contract
• Pay rate depends on experience
• Medical benefits
• Paid vacation
• Paid holidays

Position Overview

The Deskside Support team is initiating a comprehensive computer refresh project to replace aging devices approaching end of life. This initiative is essential to ensure continued operational stability, security compliance, and improved end-user productivity across the organization.

This role will provide hands-on deskside and field support for desktop/laptop deployments, hardware replacements, peripheral installations, and end-user setup activities while maintaining a high level of customer service and professionalism.

Key Responsibilities

• Perform deployment, installation, configuration, and replacement of desktops, laptops, monitors, printers, and related peripherals
• Support enterprise-wide computer refresh and migration activities
• Troubleshoot hardware, software, and Windows operating system issues
• Provide deskside technical support to end users in a professional and timely manner
• Coordinate and manage multiple deployment schedules and assigned tickets independently
• Ensure proper inventory tracking, asset handling, and device staging procedures
• Assist with equipment transportation, setup, and relocation activities as needed
• Maintain accurate documentation of support activities and completed deployments

Required Skills & Qualifications

• Strong understanding of computer hardware and Windows-based systems
• Hands-on experience setting up and supporting desktops, laptops, printers, docking stations, and peripherals
• Ability to troubleshoot common hardware and software issues independently
• Excellent customer service and communication skills
• Strong organizational skills with the ability to manage multiple deployments simultaneously
• Reliable transportation and consistent punctuality required
• Ability to work independently with minimal supervision
• Ability to lift, move, and transport computer equipment and related hardware

Preferred Qualifications

• Previous experience supporting enterprise-level computer refresh or migration projects
• Experience with ticketing systems and asset management tools
• Technical certifications such as CompTIA A+, Microsoft, or similar certifications are a plus

Equal Opportunity Employer

Intratek Computer Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.

Veterans Preference

Special preference will be given to returning war veterans when hiring new employees in an attempt to recognize their service, sacrifice, and skills.