Job description:

Intratek Computer, Inc., an Irvine, California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state-of-the-art customized information technology solutions for Federal, State and County agencies, as well as leading private commercial accounts. We have comprehensive experience providing IT support services, including hardware and software support, maintenance and repair, programming, professional staffing, networking, web design and development, and helpdesk implementation and management.
Intratek Computer, Inc. is looking for a Senior Desktop Technician to support us in Orange, CA 92868.

• Senior Desktop Technician
• Onsite in Orange, CA 92868
• Monday through Friday – First Shift
• Long term Contract
• Pay rate depends on experience
• Start ASAP
• Medical benefits
• Paid vacation
• Paid holidays

Overview:

Our client in Orange, CA  seeking a highly skilled Senior Desktop Technician to serve as the primary escalation point for all hardware, software, and peripheral issues across the organization. This role functions as the hiring manager’s right hand support, ensuring smooth daily operations for the Help Desk and Desktop teams.
This is a hands-on, enterprise-scale support role ideal for someone currently working in a mid-to-large organization, managed services environment, or enterprise IT department.
 

Key Responsibilities:

• Serve as the primary escalation point for all advanced hardware, software, and peripheral issues
• Provide daily Tier 3 / Tier 4-level support, resolving complex problems beyond the scope of Tier 1 and Tier 2 teams
• Deliver polished, efficient, and responsive support to VIPs, C-Suite executives, and board members
• Support staff on-site and remotely, including desktops, laptops, mobile devices, printers, AV equipment, and specialized systems
• Perform workstation builds, OS upgrades, device provisioning, and software installations
• Utilize JAMF for remote management and support of Apple devices
• Assist with technology rollouts, deployments, and enterprise projects
• Research, recommend, and assist in implementing hardware and software solutions
• Maintain a high level of professionalism, customer service, and communication with end users and technical staff

Required Qualifications:

• 7–10 years of experience supporting Microsoft environments in mid-to-large organizations
• Extensive hands-on experience troubleshooting at the hardware, OS, application, and network layers
• Proven experience in complex escalation handling within an enterprise or MSP environment
• Strong knowledge of Windows OS, desktops, laptops, tablets, smartphones, peripherals, and enterprise tools
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams)
• Ability to support VIP/C-Suite users with polish, discretion, and expert-level efficiency
• Excellent communication, documentation, and customer service skills

Preferred Qualifications:
• Bachelor’s degree or equivalent experience
• Experience managing Apple devices using JAMF
• Relevant Microsoft certifications (MCSA, MCSE, MD-100/101, etc.)
• Prior enterprise or MSP Tier 3/4 role

Equal Opportunity Employer:
Intratek Computer Inc. is an equal opportunity employer. “All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.”

Veterans Preference:
Special preference will be given returning war veterans when hiring new employees in an attempt to recognize their service, sacrifice, and skills