Intratek Computer, Inc., an Irvine, California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state-of-the-art customized information technology solutions for Federal, State and County agencies, as well as leading private commercial accounts. We have comprehensive experience providing IT support services, including hardware and software support, maintenance and repair, programming, professional staffing, networking, web design and development, and helpdesk implementation and management.

Intratek Computer, Inc. is looking for a Technical Writer to support us.
 

• Technical Writer
• Contract
• Remote
• Pay rate depends on experience
• Medical benefits
• Paid vacation
• Paid holidays

Description:
 Technical Writer must have experience in explaining highly technical data and information in simplistic grade school language for end users of IT systems and projects. The Technical Writer must be able to use a variety of word processing, spreadsheet, graphics, and scheduling tools. Reporting to the Asset Management and Logistics Lead you will be responsible for the development of training and project documentation associated with governance, standard operating procedures, product features and asset data reports. A Technical Writer has the expertise to explain complex information in a clear and concise manner, engaging with stakeholders across the client. Candidate should be comfortable in a rapidly changing environment with competing and shifting priorities.

Responsibilities:

• Provide technical writing support to include creating, editing, standardizing and error-free, publishable content.

• Develop templates, reports, charts, tables, and presentations using Microsoft Office and Adobe Acrobat.
• Use Microsoft Visio to create complex workflow diagrams and process models, as well as lead process owners in developing documentation for OIT work products and maintain SharePoint workflow processes integrated with Microsoft Outlook.
• Collaborate with communications to release periodic mailers associated with product features, best practices and governance.
• Provide support with meeting facilitation, note-taking, ensuring Section 508 compliance, and developing reports using PowerBI.
• Analyze IT business and information processes to identify risks and opportunities for increased efficiencies and provide recommendations to improve OIT business processes.
• Respond to customer inquiries regarding business-related matters, gather data for annual business planning, and provide timely updates on the status of assigned tasks.
• Work on special projects related to business process efforts, gap analyses, feasibility studies, and trade-off analyses.
• Prepare business cases for IT solutions, present findings and recommendations to various audiences, and use the standard OIT change management system for managing assignments and work products.
• Prepare an Annual Documentation and Process Improvement Report on communications effectiveness, business process optimizations, and documentation updates.

Location: Reside in the United States, and work Core hours 9-5pm Local.

Requirements

• Associates or 2 years of Technical School – in computer science, electronics engineering or other engineering or technical discipline
• 2+ years of relevant Experience
• 4 years of additional relevant experience may be substituted for education
• Possess effective verbal and written communication skills
• Has excellent organizational skills and attention to detail

• Ability to work collaboratively with other team members and the project manager to determine delivery of the customer’s priorities
• Ability to synthesize and analyze data, across different functions, multiple systems, internal and external sources
• Advanced understanding of MS project, MS PowerPoint, MS Excel, SharePoint

Clearance requirement

• US Citizen or Green card holder
• Willing and able to get a Public Trust Suitability clearance

Equal Opportunity Employer:
Intratek Computer Inc. is an equal opportunity employer. “All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.”

Veterans Preference:
Special preference will be given returning war veterans when hiring new employees in an attempt to recognize their service, sacrifice, and skills