Intratek Computer, Inc., an Irvine, California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state-of-the-art customized information technology solutions for Federal, State and County agencies, as well as leading private commercial accounts. We have comprehensive experience providing IT support services, including hardware and software support, maintenance and repair, programming, professional staffing, networking, web design and development, and helpdesk implementation and management.
Intratek Computer, Inc. is looking for a System Administrator to support us.

• System Administrator
• Contract
• Remote
• Duration: 10 months
• Pay rate depends on experience
• Medical benefits
• Paid vacation
• Paid holidays

Core Responsibilities:
A System Administrator must have experience in conducting routine system administration tasks and logging data in system admin logs. Systems administrators are responsible for maintaining system efficiency. Experience in maintaining troubleshooting a wide variety of systems and networks to include high volume/high availability systems.  Must have knowledge on a number of debugging protocols and processes. Must be able to troubleshoot problems and issues identified by customers and implement corrective actions quickly.
Description
• Provide technical expertise and leadership in the design, implementation, and ongoing support of the client’s HAM and SAM solution within the ServiceNow platform.
• Ensure the availability, performance, and security of the ServiceNow HAM and SAM environment, proactively identifying and resolving any issues that arise.
• Install, configure, and upgrade ServiceNow components, including the HAM and SAM modules, ensuring compliance with client’s standards and security policies.
• Develop and maintain detailed system documentation, including user guides, procedures, and technical specifications.
• Provide technical support and troubleshooting to end-users, resolving issues efficiently and effectively.
• Monitor system performance and capacity, proactively identifying and addressing potential bottlenecks or performance issues.
• Collaborate with the client’s IT security team to implement and maintain security controls and ensure compliance with regulatory requirements.
• Perform regular system audits and assessments to identify potential risks and vulnerabilities, recommending and implementing necessary corrective actions.
• Stay abreast of the latest developments in ServiceNow, HAM, and SAM technologies, recommending upgrades and enhancements as needed.
• Collaborate with stakeholders to develop test scenarios, test cases, and expected results.
• Execute test scripts and procedures to validate the functionality, performance, and security of the deployed solution.
• Analyze test results, identify and report defects, and track them to resolution.
• Document and communicate test findings and recommendations to relevant stakeholders.
• Assist in the development and implementation of a test automation strategy for the HAM and SAM solution.

Requirements
• Bachelor’s degree in computer science, electronics engineering or other engineering or technical discipline is required (8 years of additional relevant experience may be substituted for education).
• Knowledge of conducting routine system administration tasks, logging data, maintaining system efficiency, troubleshooting systems and networks issues, debugging protocols and processes
• Knowledge of troubleshooting problems and issues identified by customers and implement corrective actions quickly.
• Good communication and interpersonal skills, with the ability to effectively interact with both technical and non-technical stakeholders.
• Strong analytical and problem-solving skills, with the ability to identify and resolve issues proactively.
• Ability to work independently and as part of a team.
• Ability to obtain and maintain a Public Trust Clearance.
• Must be a US Citizen or Green Card Holder.
Preferred:
• Knowledge of cloud-based infrastructure and deployment.
• Knowledge of client’s organizational structure and IT environment.
• Knowledge of operational testing and test automation tools.
• Knowledge of ServiceNow platform or similar IT Asset Management capabilities,
particularly the Hardware Asset Management (HAM) and Software Asset
Management (SAM) modules.
• Knowledge in installing, configuring, and upgrading enterprise-level software
applications.
• ITIL v4 or similar certification.

Equal Opportunity Employer:
Intratek Computer Inc. is an equal opportunity employer. “All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.”
Veterans Preference:
Special preference will be given returning war veterans when hiring new employees in an attempt to recognize their service, sacrifice, and skills