Intratek Computer, Inc., an Irvine, California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state-of-the-art customized information technology solutions for Federal, State and County agencies, as well as leading private commercial accounts. We have comprehensive experience providing IT support services, including hardware and software support, maintenance and repair, programming, professional staffing, networking, web design and development, and helpdesk implementation and management.
Intratek Computer, Inc. is looking for a Senior System Administrator to support us.

• Senior System Administrator
• Contract
• Remote
• Duration: 10 months
• Pay rate depends on experience
• Medical benefits
• Paid vacation
• Paid holidays

Core Responsibilities:
A Senior System Administrator has the thorough knowledge to create plans to assure effective management, operations, and maintenance of systems and/or networks.  Manage teams of system admins and able to prioritize work and identify high risk critical problems and dedicate appropriate resources.  Has extensive knowledge of a wide variety of systems and networks to include high volume/high availability systems.
Description
• Provide technical expertise and leadership in the design, implementation, and ongoing support of the client’s Hardware Asset Management (HAM) and Software Asset Management (SAM) solution within the ServiceNow platform.
• Ensure the availability, performance, and security of the ServiceNow HAM and SAM environment, proactively identifying and resolving any issues that arise.
• Install, configure, and upgrade ServiceNow components, including the HAM and SAM modules, ensuring compliance with client’s standards and security policies.
• Develop and maintain detailed system documentation, including user guides, procedures, and technical specifications.
• Provide technical support and troubleshooting to end-users, resolving issues efficiently and effectively.
• Monitor system performance and capacity, proactively identifying and addressing potential bottlenecks or performance issues.
• Collaborate with the client’s IT security team to implement and maintain security controls and ensure compliance with regulatory requirements.
• Perform regular system audits and assessments to identify potential risks and vulnerabilities, recommending and implementing necessary corrective actions.
• Stay abreast of the latest developments in ServiceNow, HAM, and SAM technologies, recommending upgrades and enhancements as needed.
• Provide mentorship and guidance to junior systems administrators and team members.

Requirements
• Bachelor’s degree in computer science, electronics engineering or other engineering or technical discipline is required (8 years of additional relevant experience may be substituted for education).
• 5+ years of experience in systems administration, with a focus on ServiceNow or similar IT asset management, IT Service Management, HAM / SAM
• In-depth knowledge of ServiceNow capabilities, particularly the HAM and SAM modules.
• Strong experience in installing, configuring, and upgrading enterprise-level software applications.
• Expertise in troubleshooting and resolving complex technical issues.
• Excellent communication and interpersonal skills, with the ability to effectively interact with both technical and non-technical stakeholders.
• Strong analytical and problem-solving skills, with the ability to identify and resolve issues proactively.
• Ability to work independently and as part of a team.
• Ability to obtain and maintain Public Trust Clearance.
• Must be a US Citizen or Green Card Holder.
Preferred:
• ITIL v4 certification.
• Experience with cloud-based infrastructure and deployment.
• Knowledge of client’s organizational structure and IT environment.

Equal Opportunity Employer:
Intratek Computer Inc. is an equal opportunity employer. “All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.”
Veterans Preference:
Special preference will be given returning war veterans when hiring new employees in an attempt to recognize their service, sacrifice, and skills