Intratek Computer, Inc., an Irvine, California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state-of-the-art customized information technology solutions for Federal, State and County agencies, as well as leading private commercial accounts. We have comprehensive experience providing IT support services, including hardware and software support, maintenance and repair, programming, professional staffing, networking, web design and development, and helpdesk implementation and management.
Intratek Computer, Inc. is looking for a Sr. Desktop Technician to support us in Orange, CA.
We offer great benefits and everyone has a stake in our success.

• Sr. Desktop Technician
• Pay Rate DOE, W2 per hour
• Onsite
• Monday through Friday
• Medical benefits
• Paid vacation
• Paid holidays
• 401K

Under general direction, analyzes, troubleshoots, supports, and maintains desktop computer systems, software, and peripheral equipment. Provides customer service to end users to enhance and optimize their use of desktop computer tools to meet business needs.

General Duties:

1.  Responds to the increasingly difficult Help Desk calls, including troubleshooting, researching, and providing solutions for desktop hardware and software problems. Updates and documents relevant research and resolutions into call tracking database. Monitors the flow of help desk tickets in the desktop support process.
2.  Assists staff at agency administration and all operating bases, either on site, or via telephone and remote control. Acts as a resource and resolves questions and problems in the use of computer hardware and software. Enhances agency-wide use of desktop computers by providing proactive support on desktop computer tools.
3.  Provides technical support as needed to Board members and executives for board and committee meetings. Assists Board members and Client’s executives with use of mobile devices used to conduct Client’s business.
4.  Performs desktop image builds, computer upgrades, software installation, and configuration. Coordinates desktop adds, moves, and changes. Assists users with computers connecting to audiovisual technology for presentations.
5.  Participates in planning, coordinating, and implementing technology projects related to desktop software and hardware. Participates in the definition of scope and assists in the installation, testing, documentation, and deployment of new hardware and software applications.
6.  Analyzes requests for desktop hardware and software to ensure compatibility with agency standards. Researches and provides recommendations for the purchase of related software and hardware.
7.  Applies knowledge of preventative maintenance to ensure optimum system performance.
8.  Coordinates visits by third party maintenance vendors to ensure smooth repairs and upgrades to the agency’s equipment.
9.  Applies knowledge of personal technology computing trends to enhance business productivity. Advocates and trains employees in the effective use of computing devices and associated applications.

Qualifications Guide

1. Knowledge of:

• Desktop computer systems, tablets, smartphones, printers, hardware components, operating system software (Windows internals), and communications.
• Application software including Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams, OneNote, To Do).
• Practical application and increased understanding of computer networks and communications.
• Help desk call tracking.
• Troubleshooting and documentation methodologies.
• Personal technology trends.

2. Ability to:

• Diffuse tense or difficult customer service situations with appropriate use of interpersonal and communication skills.
• Recommend, plan, and apply computer solutions based on knowledge of business units’ critical success factors and operational criteria.
• Communicate complex ideas and translate technical information easily to non- technical individuals.
• Work with executive management staff and Board members professionally. Work with end users of various experience levels with patience and courtesy.
• Work in a team environment with other Information Systems professionals.
• Lead and collaborate with staff to problem solve and accomplish goals.
• Distinguish between application, operating system, network, and hardware problems.
• Think analytically.
• Demonstrate mature and organized approach to researching, documenting, and communicating various methods of troubleshooting and providing solutions to agency desktop computing problems.

Education and Experience:

Any combination of education and experience equivalent to a bachelor’s degree in a related area with a minimum of approximately five years increasingly responsible professional customer and desktop support experience. Relevant certifications by Microsoft are desirable.

Equal Opportunity Employer:
Intratek Computer Inc. is an equal opportunity employer. “All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.”

Veterans Preference:
Special preference will be given returning war veterans when hiring new employees in an attempt to recognize their service, sacrifice, and skills