Intratek Computer, Inc., an Irvine, California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state-of-the-art customized information technology solutions. From our many offices nationwide we have comprehensive experience providing IT support services, including hardware and software support, maintenance and repair, programming, networking, web design and development, and helpdesk implementation and management.

Intratek Computer, Inc. seeks an IT Service Desk professional for remote support in Charlotte, NC. This role offers competitive pay, medical benefits, vacation, and holidays.

We’re searching for a talented individual to join our Service Desk team as a Level 1 Service Desk Support Analyst. As part of our team, you’ll provide Tier 1 technical support via phone, ensuring accurate recording of incidents and resolutions in the Cherwell ticketing system.

• IT Service Desk (phone support)
• Remote
• Charlotte, NC
• Pay rate depends on experience
• Medical benefits
• Paid vacation
• Paid holidays

Work Days/Shifts: 2:30pm -11:00pm Sunday -Thursday

This position is remote, but the first two weeks will be onsite (for Training).

Please note that training typically happens Monday-Friday 8am-5pm for the first 2 weeks.

Responsibilities:

• Answering phones to assist end users from various departments with technical inquiries, including department-specific applications and Office 365 support.
• Demonstrating expertise in customer service, Windows 10, and Microsoft Office 365 applications (Excel, Word, PowerPoint, Outlook, Teams).

Desired Skills:

• Previous experience in a remote technical call center.
• Self-discipline and adaptability in a dynamic environment.
• Familiarity with Office 365 support and ability to multitask effectively while following Knowledge Base articles.

Join us and become a valued member of a team dedicated to excellence and success. Apply now and embark on a rewarding career journey with Intratek Computer, Inc.

Equal Opportunity Employer:

• Intratek Computer Inc. is an equal opportunity employer. “All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.”

Veterans Preference:

• Special preference will be given returning war veterans when hiring new employees in an attempt to recognize their service, sacrifice, and skills.