| 1.
|
Offer
a free pre-contract evaluation to determine
your system's maintenance requirements. |
| 2. |
Provide
flexible, extended on-site service and support
programs customized to fit your unique business
needs and time requirements. |
| 3.
|
Provide
a certified technical team which is available
at a moment's notice, with a response time
as fast as two hours, and a turnaround time
for repairs as quick as 24 hours. |
| 4. |
Include
a personalized approach to service, giving
you the ability to choose the engineer that
best works with you and your specific system
requirements. |
| 5. |
Complete
90% of all repairs on-site. |
| 6. |
Provide
free loan equipment to reduce your down time. |
| 7.
|
Conduct
yearly cleaning and maintenance checks for
all Value Service Customers. |
| 8. |
Use
both new standard parts and thoroughly tested
refurbished parts for the replacement of defective
computer components. |
| 9. |
24-hours/7
days a week call back support for off-hours
emergencies. |
| 10. |
Once
we fix it, it stays fixed. |
