Intratek’s proficiency in implementing, modifying, upgrading, and managing Remedy is another forte of ours. We bring to the table a team of highly experienced Remedy engineers that are certified by Remedy. Our experience includes installation, configuration, testing, training and deployment of BMC’s Remedy in development and production environments utilizing both hardware and virtual machines. We recommend deployments consistent with the BMC recommendation of no more than 5-10% customizations, including forms, workflow and customizations based on business needs, but have the capability to perform and support additional customizations. Additionally, we have vast experience modifying standard reports, as well as generating reports on a regular basis.